SALON POLICIES
Our policies are designed to respect your time, support our stylists, and preserve the elevated experience our salon is known for.
We’re truly grateful for your trust, and these guidelines help us create a visit that is smooth, respectful, and exceptional for every guest.
CANCELLATIONS
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At The Hair Collaborative, all of our stylists operate as independent businesses under one roof. Each stylist manages their own schedule, client care, cancellation timeframes, and deposit requirements.
What this means for your appointment:
Check Before Booking: Please review your stylist’s personal policy on their booking page before confirming your appointment.
Changes & Cancellations: If you need to reschedule or cancel, please contact your stylist directly using the phone number, or booking platform listed on their profile.
Direct Support: The salon/salon email cannot modify appointments, collect fees, or process refunds on behalf of independent providers.
LATE ARRIVAL
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Please let us know as soon as possible if you're running behind — we always appreciate the heads up.
We'll do our best to accommodate late arrivals, but please be aware:
Late arrivals may result in an adjusted or shortened service to respect the time of the client after you.
Arrivals more than 15 minutes late may need to be rescheduled and could be subject to a late cancellation fee.
For further late arrival policies, visit your select stylists booking site.
ADDITIONAL GUESTS-CHILDREN -PETS
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Additional Guests
We ask that you please come to your appointment alone if possible. Our space is limited, and keeping additional guests to a minimum helps us maintain a comfortable environment, and allows our stylists to give their full attention to the client in their chair.
Children & Pets
We absolutely love that so many of our clients are wonderful parents — to both little ones and fur babies! This policy comes from a place of care and is simply intended to help us create the safest, most relaxing experience possible for everyone.
For the safety of all of our guests, we kindly ask that children (whom are not being serviced) and pets not accompany you to your appointment. Our salon environment includes hot styling tools, sharp implements, electrical equipment, and professional hair and beauty products that can pose a safety risk to little ones and pets.
Thank you so much for understanding and helping us maintain a safe, peaceful, and enjoyable environment for everyone. We’re so grateful to be part of your self-care routine and look forward to making your time with us as relaxing as possible!